We would rather fix a report than refund it. Most concerns are better answered by a change request — see section 4.
1. Cancelling a subscription
Cancel any time from your billing page. Cancellation stops future renewals; your plan continues to the end of the paid period, and your credits stay usable until then.
Download your reports before the account closes. They are removed within 30 days after closure.
2. Refunds — how they work
Within 14 days of purchase, you may request a refund. The amount is what you paid, minus a deduction for each report you used.
The deduction per used reportis your plan’s price divided by the number of credits that plan includes, times 0.70 — a 30% discount on the per-report value:
| Plan | Per-report value | Deduction per used report |
|---|---|---|
| Single Report ($99, 1 credit) | $99.00 | $69.30 |
| Single Deep Report ($149, 1 credit) | $149.00 | $104.30 |
| Growth ($279/mo, 5 credits) | $55.80 | $39.06 |
| Scale ($499/mo, 12 credits) | $41.58 | $29.11 |
Your refund is what you paid, minus (reports used × the deduction for your plan) — never less than zero. Amounts are rounded to the nearest cent at the final step.
Worked example: on Growth ($279) with one report used, the deduction is $279 ÷ 5 × 0.70 = $39.06, so your refund is $279 − $39.06 = $239.94.
Refunding an unused credit removes that credit from your balance. Reports you have already received remain yours.
To request a refund, email us — section 5 has the details. After 14 days, refunds are not available — except in the case below.
3. If we do not deliver
If we fail to deliver a report we accepted, you get a full refund. No time limit, no conditions. That is our failure, not yours.
If research cannot start on a case, the credit is returned to your balance automatically and no charge is made.
4. If you disagree with a verdict
Use your change request. One per report, within 7 days of delivery. We review within one business day and either update the report or explain why the finding stands.
Disagreement with a verdict is not itself grounds for a refund. Our reports say what the evidence shows, including when the evidence is unfavourable or inconclusive — that is the service you are buying. A report that reaches an unwelcome conclusion has done its job.
If a report contains a factual error, tell us. We will correct it.
5. How to request a refund
Email support@hyprriq.com with your case number or invoice reference. We respond within 2 business days, and approved refunds return to the original payment method within 5–10 business days depending on your bank.
6. Chargebacks
If you believe a charge is wrong, contact us first. We can usually resolve it faster than your bank, and we keep delivery records for every report. Raising a chargeback without contacting us may result in account suspension while it is investigated.
7. Statutory rights
Nothing in this policy limits rights you have under applicable law.